Frequently Asked Questions (FAQ)
Welcome to HJL SKL! We are here to help you with any questions you may have regarding our products and services. Below are some of the most frequently asked questions. If you don’t find the information you’re looking for, please don’t hesitate to reach out to us at service@fowlkees.com.
1. What types of clothing do you sell?
At HJL SKL, we offer a wide variety of clothing items, including casual wear, formal wear, outerwear, and accessories. Our selection includes clothing for men, women, and children, catering to all tastes and occasions. Whether you’re looking for trendy outfits, classic styles, or something in between, we have something for everyone.
2. How can I place an order?
Placing an order on our website is simple:
- Browse our collection and select the items you wish to purchase.
- Choose the size, color, and quantity of the items.
- Add them to your cart.
- When you’re ready, go to the checkout page, enter your shipping details, and proceed with the payment.
You can use a variety of payment methods, including credit/debit cards and online payment services.
3. How do I know what size to order?
We provide detailed sizing charts for each product on the product page. To ensure the best fit, please measure yourself using the instructions provided in the size guide. If you have any doubts, feel free to contact our customer support team at service@fowlkees.com, and we’ll be happy to assist you with sizing recommendations.
4. Can I change or cancel my order after placing it?
Once an order is placed, it is processed immediately to ensure the fastest delivery possible. Unfortunately, we are unable to make changes or cancellations once the order is confirmed. If you need to modify or cancel your order, please contact us as soon as possible, and we will do our best to accommodate your request before shipment.
5. Do you ship internationally?
Yes, we ship to a wide range of countries around the world. During checkout, you can select your country and see the available shipping options and costs. Please note that international shipments may be subject to customs duties, taxes, or import charges depending on your location, which are the responsibility of the buyer.
6. What are the shipping costs and delivery times?
Shipping costs vary depending on the size of your order and the destination. We offer multiple shipping options, including standard and expedited services, which are available during checkout. Delivery times also vary depending on your location:
- Domestic orders typically arrive within 5-7 business days.
- International orders may take between 7-21 business days, depending on the destination and shipping method selected.
You will receive a tracking number via email once your order has shipped, so you can monitor your shipment’s progress.
7. How can I track my order?
After your order has shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your order through the carrier’s website. If you have trouble tracking your package, feel free to contact us for assistance.
8. What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, we offer a 30-day return policy for unused and unwashed items in their original condition. To return or exchange an item:
- Contact us within 30 days of receiving your order.
- We will provide you with a return authorization and instructions for shipping the item back to us.
Please note that the customer is responsible for return shipping fees, and original shipping costs are non-refundable. For exchanges, we will cover the shipping cost for the new item to be sent to you.
9. What do I do if my item is damaged or defective?
We take great care in ensuring our products are of the highest quality. However, if you receive a damaged or defective item, please contact us within 7 days of receiving your order. Provide us with details and photographs of the damage, and we will arrange for a replacement or refund at no additional cost to you.
10. How can I contact customer support?
Our customer support team is here to help you with any questions or concerns. You can reach us via email at service@fowlkees.com, and we will respond as soon as possible. Our team is available to assist you Monday through Friday, 9 AM to 6 PM.
11. Is it safe to shop on your website?
Absolutely! We use the latest encryption technologies and secure payment gateways to ensure your personal information is safe and protected during every transaction. Your privacy and security are our top priorities, and we strive to offer a safe shopping experience every time.
12. Do you offer gift cards?
Yes, we offer gift cards in various denominations that can be used on our website. Gift cards are the perfect way to give the gift of fashion to a friend or loved one. You can purchase gift cards directly through our website.
13. Can I apply multiple discount codes to my order?
Only one discount code can be used per order. However, we frequently offer special promotions and sales, so keep an eye on our website and subscribe to our newsletter to stay updated on the latest deals.
14. Do you offer a loyalty or rewards program?
We do not currently have a loyalty program, but we are always looking for ways to improve our customer experience. Sign up for our newsletter to receive exclusive offers, discounts, and early access to new arrivals.